How to Be Exceptional at Personal Injury Client Service

With plenty of competition out there, your firm needs to stand out. The best way to do so is to provide the very best in personal injury client service. Here are our top 3 tips to make potential clients feel comfortable with your firm:

Keep things simple 

Make sure your firm’s intake process takes personal injury client service into account. Take a sympathetic approach, whilst remaining efficient and professional. Your client doesn’t want to have to repeat a distressing story because you didn’t record all the information correctly the first time. 


Keep them in the loop

So a client has signed up with you. What now? You know your office is a hive of activity. But, if you don’t tell clients, they don’t know! Sending quick updates regularly to clients makes them feel included, and this is a keystone to good personal injury client service. 


Keep their sensitive information safe

Your client will trust you with a range of personal and medical information to you. You must keep this information safe. Having secure storage, whether digital or physical - and control of who has access to this- is essential. One slip up here would be disastrous.  

CloudLex is designed to make these tasks easy! 

  • Our software helps you create a smooth intake process so every client gets the same efficient, professional service, and your staff has a simple workflow to follow, giving them time to focus on personal injury client service.

  • CloudLex is designed to allow you to send text updates to clients right from within the software. This makes it easy to provide frequent information updates to clients.

  • CloudLex is hosted on the Microsoft Azure cloud: a billion-dollar industry leader protecting your clients’ data. For your protection Microsoft’s data-centers are HIPAA/HITECH certified, ISO certified, and have received numerous other industry-specific security certifications.

To make your firm’s personal injury client service top-notch, sign-up for a free demo of CloudLex today.